RETURNS & EXCHANGES
Do I have to pay anything to return my items?
Returns at Adornista are always free of charge.
How do I return an item?
You need to contact our customer service and the items must be in their original condition. Please note that it is always necessary to have received the merchandise prior to requesting a refund.
Adornista reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
How long do I have to return an item?
All returns must be made within 1 month of the e-mail confirming shipment.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
What should I do if the refund amount is incorrect?
Contact our customer service at firstname.lastname@example.org and we will solve the problem as quickly as possible.
Can I return a personalised product?
We are unable to offer an exchange or refund on any items that have been personalised. The only products available for return are our READY 2 WEAR products.
Can I exchange my items?
Yes, you can request a return at email@example.com and place a new order online.
We do not make exchanges for personalised products.